Shipping policy

Shipping Policy – Skeyndor Australia

At Skeyndor Australia, we pride ourselves on delivering your skincare quickly and reliably, both across Australia and internationally. Skeyndor Australia (Vogue Image Group) is the sole authorised distributor of Skeyndor for Australia, New Zealand and the Pacific Islands. Every order ships directly from us, so you always receive genuine, fully-supported product.

Domestic (Australia)

Standard Shipping (via Australia Post Parcel Post)
- FREE on orders $80+
- $7.90 on orders under $80
- Delivery timeframe: typically 1–4 business days (metro; allow extra time for regional/remote)

Express Shipping (via Australia Post Express Post)
- $12.90 on orders under $80
- $7.90 upgrade on orders $80–$300
- FREE on orders $300+
- Delivery timeframe: typically 1–2 business days (metro; regional/remote may vary)

Tracking
If you provide your email and mobile number, you will receive tracking updates directly from Australia Post via email/SMS.

International (New Zealand & Pacific Islands)

New Zealand
- Standard: $12 AUD — FREE on orders $100+
- Express: $25 AUD on orders under $100, $15 AUD on orders $100+

Pacific Islands
- Standard: $15 AUD — FREE on orders $150+
- Express: $29 AUD on orders under $150, $15 AUD on orders $150+

Orders are dispatched within 1 business day. Tracking included — you'll receive updates via email and/or SMS if details are entered correctly.

Wholesale and salon orders

The rates above are for retail orders placed on this website. Salon orders placed on a wholesale account — through pro.skeyndor.au or through the office — ship on their own terms:

- Order minimum $200
- Free freight over $600; over $1,000 for WA, NT and North Queensland
- Below the threshold, freight is quoted on your order before you confirm it
- Add to an order you placed earlier the same day, up to 2:00 PM Melbourne time, and it ships together with no extra freight
- Anything out of stock is marked as a back-order: what is on hand is sent now and the office confirms a date for the rest

Trade enquiries: office@vogueimage.com.au or (03) 9821 0033.